Are you missing a piece of the puzzle in your business?

  • Posted on: 15 April 2015
  • By: amandap

Do you ever call a business just one min after they close and get frustrated that you missed them, because you really needed some assistance? Well that’s how most customers feel when they can’t get a hold of you after you have already left or turned your phones off for the day. Just think about all the business you have lost because you where already closed and weren’t there to answer just a simple question. Most of your customers who always come to you for their needs only want to do business with you, but your not there….why not get people to answer those calls, then text/email or call you with your valued customers information so that you can just call them back and simply answer their question so they don’t take their business elsewhere? Something to think about….I mean all you have to do is forward your calls to the call center of your choice and let them know how you would like your after hours calls handled and they will train their employees to answer for your company with pride and professionalism. Sounds nice right? Now you don’t have to worry about staying open later or losing business when you are at your busiest. Not only can call centers answer for you when you are closed but they can also answer and take messages for you when you are busy and can't get to your phones even when you are open…lets face it, we all have better things to do then answer a phone when we are in the middle of more important business, but you still don’t want to miss the potential business on the phone. So ask yourself how would a call center benefit my business? Call centers are not just for bill collectors.